Expert Navigation When You Need It Most.

Most surgical complications do not happen in the operating room. They happen at home, a missed warning sign, a medication question nobody raised, a physical therapy plan nobody follows up on. PureView watches the entire recovery arc so nothing slips.

• Pre surgery planning call and a written recovery roadmap
• Coordination of home care, equipment, and physical therapy before discharge
• Weekly check ins tracking recovery progress and coordinating with the care team on any concerns
• Immediate escalation if recovery goes off track, before it becomes a readmission

Ideal for joint replacements, cardiac procedures, and any surgery on an adult over 65.

The placement industry runs on commissions, which means the advice you get for free is advice someone else paid for. PureView vets facilities the way a nurse inspects a chart: staffing ratios, violation histories, real family interviews.

• A needs and budget profile built around your loved one, not a referral list
• Independent vetting of staffing levels, state inspection records, and complaint histories
• Guided tours with an RN checklist of what to look for and what to ask
• Contract review before you sign anything

Ideal for families comparing assisted living, memory care, or skilled nursing options.

Hospice decisions, comfort care plans, family disagreements, paperwork nobody prepared you for, PureView carries the logistics so your family can simply be present.

• Hospice and palliative care coordination and advocacy
• Coordination with the hospice and palliative team on the comfort focused care plan
• Family communication support for difficult decisions
• Practical guidance on what needs to happen, in what order

Ideal when a loved one is entering hospice or a comfort focused phase of care.

An RN reads every page, hospital records, specialist notes, medication lists, and turns years of fragmented paperwork into one clear, organized medical story your family and every future provider can actually use.

• Full RN review of records across every provider and facility
• A master medication list organized and prepared for provider review
• A one page medical summary for appointments and emergencies
• Flagged gaps, contradictions, and questions worth raising with doctors

Ideal before a second opinion, a new specialist, or a move to a new care setting.

Medicare, MassHealth, long term care policies, appeals, PureView decodes what your plan actually covers, fights denials worth fighting, and shows you the benefits you are already paying for.

• A plain language review of current coverage and benefits
• Identification of unused benefits and coverage gaps
• Denial and appeal strategy, with letters drafted for you
• Guidance on Medicare enrollment windows and plan changes

Ideal after a denial, before open enrollment, or when bills stop making sense.

A neutral, RN credentialed care manager facilitates the conversation, grounds every option in real world experience with the healthcare system, and moves your family from conflict to a written plan everyone can stand behind.

• A structured, professionally facilitated family session
• Practical context for each option on the table, costs, risks, timelines
• A written summary of decisions and next steps
• Follow up notes so agreements do not dissolve after the call

Ideal when siblings disagree about care, money, living arrangements, or who does what.